Author Archives: hazelscott

A great way to end the week!

If Carlsberg made end of the week reports…No live incidents, no live service requests and no live fixes! We’re going home very happy this weekend.   Advertisements

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SID Student Case Management goes live

Back in June, we told you about our SID Student Enquiry software going live. Now we’re back to tell you about a new component – Case Management  – which we’ve made live in time for our new students arriving, and which … Continue reading

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Clearing success for SITS system

The University Admissions service (UCAS) runs Clearing to offer prospective students the chance to apply for university courses that still have places available. It’s for those who’ve not received any offers, have rejected all their offers, or have missed the … Continue reading

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Clearing: we train over 200 staff on the new SITS sytem

Clearing is important to the university and we’re proud that we’ve always had really good feedback about how we treat enquirers and applicants in Clearing. Of course it’s a competitive day across the country for most universities, as we all … Continue reading

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SID update: Latest version of our student enquiry software goes live

Great news! We hit another project milestone this week with the roll out of the latest version of SID on 26th June.   Five days in and you can see from this screenshot that 410 student enquiries have been resolved so … Continue reading

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Roadshow update on SID and SITS

Given that last week we were doing User Acceptance Testing on SID, and this week we’re training end users, we decided to invite our colleagues from the Student Services Directorate to another of our roadshows. It was a chance for us to … Continue reading

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Testing, Testing… and CAS goes live

If we’ve seemed a little quiet recently, it’s because we’ve been very busy behind the scenes developing, preparing and testing software critical to support priority business functions planned for this summer. On the SIS programme, we ensure that any software … Continue reading

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The Student Information Desk (SID)

We thought we’d give you an update about where we are with SID. Some of you may know that we went live with a small element of it in May last year, and might even have tried your hand using … Continue reading

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Fees, Funds and Finance: saving money, time and effort

Fees, Funds and Finance (FFF) is one strand of the SIS programme that goes across the entire student lifecycle. Kicking in at the applications stage, it covers the creation and management of fee setting fee collecting management of student debt … Continue reading

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Our new Student Records system – more efficient for students and staff

We’re still progressing with our project to create a new Student Records system. This is the information we collect and use to create a profile for each of our students from the day they commit to their place with us, through to … Continue reading

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